ClearContext 2005 Email Usage Survey Overview
Here are the raw results of the ClearContext 2005 Email Usage Survey. Thanks to the over 300 survey respondents and our partners who helped get the word out. See our survey summary page for more detail.
| Question: | What operating system do you primarily use? |
| Responses | |
| Windows XP |  81.7% |
| Windows 2000 | 12.3% |
| Windows 9x | 3% |
| Macintosh | 2.3% |
| Unix | 0.3% |
| Other | 0.3% |
| Question: | What email program do you primarily use? |
| Responses | |
| Outlook 2003 | 52.7% |
| Outlook XP | 12% |
| Outlook 2000 | 9.3% |
| Outlook Express | 9% |
| Lotus Notes | 0.7% |
| Webmail (Gmail, Hotmail, Yahoo!, etc.) |
4.3% |
| Eudora | 2.7% |
| Thunderbird | 2.7% |
| Apple Mail | 0.7% |
| Entourage | 0.3% |
| Other | 5.7% |
| Question: | How do you access your personal email? |
| Responses | |
| POP | 48.7% |
| Exchange Server | 8.5% |
| IMAP | 6.3% |
| Webmail (Gmail, Hotmail, Yahoo!, etc.) |
34.7% |
| Lotus Notes / Domino Server | 0.2% |
| Other | 1.5% |
| Question: | How do you access business email? |
| Responses | |
| POP | 34.3% |
| Exchange Server | 39.2% |
| IMAP | 5.9% |
| Webmail (Gmail, Hotmail, Yahoo!, etc.) |
14.7% |
| Lotus Notes / Domino Server | 2.6% |
| Other | 3.4% |
| Question: | Which, if any, webmail providers do you use? |
| Responses | |
| Gmail | 33.4% |
| Hotmail | 26.3% |
| Yahoo! | 25.5% |
| MailBlocks | 0.2% |
| Other | 14.7% |
| Question: | How many email accounts do you have? |
| Responses | |
| 1 | 3.3% |
| 2 - 3 | 37% |
| 4 - 6 | 44.3% |
| 7 - 10 | 6.3% |
| Over 10 | 9% |
| Question: | How many emails do you normally get per day? |
| Responses | |
| 0 - 15 | 7.7% |
| 15 - 50 | 28.7% |
| 50 - 100 | 27.3% |
| 100 - 250 | 21.7% |
| 250 - 500 | 10% |
| More than 500 | 4.7% |
| Question: | How many hours/day do you spend in email? |
| Responses | |
| Less than 1 | 9.3% |
| 1 - 2 | 43.7% |
| 2 - 4 | 33% |
| 4 - 6 | 8.3% |
| More than 6 | 5.7% |
| Question: | How many emails do you typically keep in your Inbox? |
| Responses | |
| 0 - 10 | 23.7% |
| 10 - 50 | 27.3% |
| 50 - 100 | 11.3% |
| 100 - 200 | 9.7% |
| 200 - 500 | 9.3% |
| 500 - 1000 | 8% |
| 1000 - 3000 | 5.7% |
| More than 3000 | 5% |
| Question: | Do you file your emails into folders? |
| Responses | |
| Yes | 95.3% |
| No | 4.7% |
| Question: | If so, about how many folders? |
| Responses | |
| 0 - 10 | 23.6% |
| 10 - 25 | 27.1% |
| 25 - 50 | 24% |
| 50 - 100 | 13.9% |
| 100 - 500 | 10.4% |
| More than 500 | 1% |
| Question: | How often do you check email? |
| Responses | |
| Once a day or less | 2.3% |
| A few times a day | 25.3% |
| Hourly | 12.3% |
| A few times per hour | 19.7% |
| Constantly | 40.3% |
| Question: | Do you archive emails? |
| Responses | |
| Yes | 74% |
| No | 26% |
| Question: | Do you use your Deleted items folder as search/archive storage? |
| Responses | |
| Yes | 10% |
| No | 90% |
| Question: | Do you use Contact records to store email addresses and other contact information? |
| Responses | |
| Yes | 82.7% |
| No | 17.3% |
| Question: | How many contacts are in your email client address book? |
| Responses | |
| 0 - 25 | 7.3% |
| 25 - 100 | 24.8% |
| 100 - 250 | 29.5% |
| 250 - 1000 | 30.5% |
| More than 1000 | 7.9% |
| Question: | Do you use a mobile device to access email? |
| Responses | |
| Yes | 29.3% |
| No | 70.7% |
| Question: | If yes, which device(s) do you use? |
| Responses | |
| Blackberry | 24.2% |
| Palm | 17.9% |
| Pocket PC | 25.3% |
| Smartphone | 18.9% |
| Other | 13.7% |
| Question: | What is your biggest problem with email? |
| Responses | |
| Spam | 27.3% |
| Too Many Messages | 19.7% |
| Organization | 23.7% |
| Locating Messages | 6% |
| No Problems With Email | 18.7% |
| Other | 4.7% |
| Question: | Do you feel behind / overwhelmed by email? |
| Responses | |
| Yes | 33.7% |
| No |
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