Contact Priority: Making the Most of Your Valued Contacts

In the contact analysis process performed during setup, ClearContext’s patent pending prioritization algorithm automatically identifies those contacts that are most important to you and assigns a priority. ClearContext uses this contact priority to highlight emails in the Inbox from your most valued contacts. You can also manually assign or modify the contact priority within the contact record to further customize the placement of email based on sender.

Contact Analysis
At initial startup, ClearContext analyzes email history to determine email addresses from which the user sends and receives the most email. Email addresses are then ranked according to frequency of interaction, giving the user an accurate picture of his/her most important email contacts. This priority assignment is used as one factor in scoring and color coding the inbox. Though given the option to postpone this analysis at startup, it is important that the contact analysis is completed to fully utilize ClearContext’s ability to prioritize email.  ClearContext also uses this analysis to identify Topic Suggestions for individual contacts.

Manual Priority Adjustment
After analysis of contacts, each contact record in the user’s personal address book is assigned a priority level of Very High, High, or Normal. To manually adjust contact priority (and further refine scoring of the inbox), open a contact record and select the desired value from the contact priority drop down menu on the ClearContext Contact toolbar.

ClearContext Contacts Folder
During analysis, ClearContext will identify email addresses that exist in email history, but do not have a corresponding contact record. Those newly found email addresses with high email message volume will be automatically added to the ClearContext Contacts folder, a subfolder of the user’s contacts. Exchange users should ensure that this contacts folder is available offline to enable accurate scoring.